Helpdesk

For our most loyal customers with agreed maintenance contract.

• How does it work?

Our ticketing system is categorising the interventions into different categories and traces actions and hours performed.  According to the signed SLA contract, the urgency indicated within the priority determines speed of reaction as well hourly rate. 

• Reporting:

On a periodic basis, we can send you the statistics of our interventions.

For more information on how to use this helpdesk, please contact your Account manager.